Our Warranty
We back every repair with a limited 12-month warranty on the parts and workmanship we provide. Battery replacements and glass-only (digitizer) screen refurbishments carry a 90-day warranty. Cracks and liquid damage are not covered.
| Battery | Screen Repair | All other repairs | |
|---|---|---|---|
| Glass / digitizer refurbishment | New screen (LCD) replacement | ||
| 90 Days | 90 Days | 12 Months | |
Not covered — cracks & liquid damage
What's covered
- Functional defects in the parts we supply, for up to 12 months — see the table above for each repair type. This does not include parts that are broken or cracked.
- The labour we carried out as part of the original repair.
What's not covered
- Cracked, bent or broken — any crack, bend, dent or breakage found on the iPad voids the warranty, regardless of how or when it occurred.
- Liquid damage — the same applies to any sign of water or liquid ingress.
- Faults unrelated to the repair we performed.
- Mishandling or software-related issues.
- Loss of data — please back up your iPad before sending it.
- Repairs by another shop after ours — once anyone else opens, works on or re-repairs the iPad after our repair, the warranty is void. We can only stand behind a repair that hasn't been touched by a third party.
- For postal warranty claims, return postage is paid by the customer both ways — sending the device to us and us returning it to you.
- Your warranty starts on the repair date and applies only to the parts and services we provided.
- Whether cracks or liquid damage are present is assessed from the condition of the device when we inspect it, and our technician's assessment is final.
- It does not cover devices we could not confirm as fully operational beforehand — for example, devices that were uncharged, passcode-locked or inaccessible because of a cracked screen.
